Frequently Asked Questions — tmt15.ph

The minimum age to register and play on tmt15.ph is 21 years old. This is a strict requirement under PAGCOR regulations governing online casino gaming in the Philippines. tmt15.ph performs age verification on all accounts, and any account found to belong to a player under 21 will be immediately suspended. Underage gambling is illegal in the Philippines — please play responsibly.

No. tmt15.ph strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact our support team — there's no need to create a new account.

tmt15.ph is required by PAGCOR and Philippine AML regulations to verify the identity of all players before processing withdrawals. To complete KYC verification, log in to your account and navigate to Account Settings > Verification. You'll need to upload:

• A valid government-issued photo ID (passport, PhilSys ID, driver's license, SSS/GSIS ID, or PRC ID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months)

Verification is typically completed within 1–3 business days. Players in Metro Manila, Cebu, and Davao generally experience faster processing times.

Visit the tmt15.ph Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder or contact our 24/7 live chat support for assistance.

tmt15.ph supports the most popular Philippine payment methods for your convenience:

• E-wallets: GCash, Maya (PayMaya)
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card

All transactions are processed in Philippine Peso (₱). tmt15.ph does not accept credit card deposits for gaming accounts, in compliance with current Philippine regulations.

The minimum deposit on tmt15.ph is ₱100 for most payment methods, including GCash and Maya. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by tmt15.ph, though you may set your own deposit limits through our responsible gaming tools.

GCash and Maya deposits are credited to your tmt15.ph account instantly in most cases. Bank transfers may take between 15 minutes and 2 hours depending on your bank and the time of day. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number and we'll investigate promptly.

To withdraw, log in to your tmt15.ph account and go to Cashier > Withdraw. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Your account must be fully KYC-verified before your first withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Withdrawal processing times at tmt15.ph are as follows:

• GCash / Maya: Within 1–4 hours after approval
• Bank transfer: 1–3 business days depending on your bank

Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. tmt15.ph processes withdrawal requests 7 days a week during operating hours.

The minimum withdrawal amount on tmt15.ph is ₱200. There is no maximum withdrawal limit for verified accounts, though large withdrawals may be subject to additional verification checks in compliance with Philippine AML regulations.

tmt15.ph offers a wide variety of online casino games for Filipino players, including:

• Slot games — hundreds of titles from leading providers, including classic 3-reel slots and modern video slots with bonus features
• Bingo — online bingo rooms with multiple card options and chat features
• Monster Mine — an exciting mine-style game with multiplier mechanics
• The Great Icescape — a unique adventure-themed game with progressive rewards
• Live dealer games, table games, and more via the tmt15.ph Casino lobby

Yes. All games on tmt15.ph use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. Our game providers are certified by internationally recognized testing laboratories. tmt15.ph operates under PAGCOR oversight, which includes regular audits of game fairness and platform integrity.

Absolutely. tmt15.ph is fully optimized for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The platform is built with a responsive design so everything from slots to live dealer games runs smoothly on your smartphone, whether you're in Makati, Cebu, or anywhere else in the Philippines with a stable internet connection.

tmt15.ph welcomes new Filipino players with a range of introductory promotions, including welcome deposit bonuses and free spins on selected slot titles. Bonus offers are updated regularly, so check the Promotions section of your account dashboard after registering for the latest available deals. All bonuses are subject to wagering requirements — please read the specific terms attached to each offer before claiming.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before the bonus funds can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before you can withdraw winnings derived from that bonus. Wagering requirements vary by promotion — always check the specific terms of each bonus offer on tmt15.ph.

No — bonus funds must meet the applicable wagering requirements before they can be withdrawn. Your real-money balance and bonus balance are tracked separately in your tmt15.ph account. Real-money funds that were not part of a bonus offer can generally be withdrawn at any time, subject to standard verification requirements. If you prefer not to accept a bonus, you can opt out before claiming it.

tmt15.ph provides a full suite of responsible gaming tools accessible from Account Settings > Responsible Gaming. You can set daily, weekly, or monthly deposit limits and loss limits at any time. Limit reductions take effect immediately, while increases require a 7-day cooling period before they apply. For more details, visit our Responsible Gaming page.

Self-exclusion allows you to voluntarily block yourself from accessing your tmt15.ph account for a set period — 6 months, 1 year, 3 years, or permanently. During self-exclusion, you will not be able to log in, deposit, or receive any promotional communications from tmt15.ph. To request self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our 24/7 live chat support team. Requests are processed within 24 hours and cannot be reversed during the exclusion period. Any remaining balance will be returned to you.

Gambling is addictive. Know when to stop.

If you feel that gambling is no longer fun and is starting to affect your finances, relationships, or mental health, please take action right away. tmt15.ph encourages you to:

• Activate a cooling-off period or self-exclusion through your account settings
• Contact our 24/7 support team via live chat for immediate assistance
• Reach out to PAGCOR's responsible gaming program for professional guidance
• Contact the National Center for Mental Health (NCMH) for counseling support
• Attend a Gamblers Anonymous Philippines meeting in Manila, Cebu, or Davao

You are never alone. Visit our Responsible Gaming page for a full list of support resources available to Filipino players.

Yes. tmt15.ph uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold to third parties. tmt15.ph complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please read our Privacy Policy.

tmt15.ph strongly recommends enabling two-factor authentication (2FA) for an extra layer of account security. To set it up, go to Account Settings > Security > Two-Factor Authentication and follow the on-screen instructions. You can use an authenticator app or receive OTP codes via SMS to your registered Philippine mobile number. With 2FA enabled, even if someone knows your password, they cannot access your account without the second verification step.

If you notice any suspicious activity on your tmt15.ph account — such as unrecognized logins, missing funds, or changes to your account details — take the following steps immediately:

• Change your password right away via Account Settings > Security
• Enable 2FA if you haven't already
• Contact our 24/7 live chat support team to report the incident and request a temporary account freeze while we investigate

tmt15.ph will never ask for your password via email, chat, or phone. Do not share your login credentials with anyone.